Frequently Asked Questions

General

• Q: What is the $7 donation for every order and where does it go?

  A: The 7 Seas is devoted to ethical and sustainable operations,
  supporting both positive environmental and social practices. Through
  our mission, we strive to consistently help our community, and kids in
  need around the world.

  For every transaction, The 7 Seas INC will donate $7 every 7th of the
  month to UNICEF to support children in conflict and poverty.

  There are 7 seas around the world, but all connected as one. We hope
  to create waves for the future that support children around the world,
  and bring good luck and happiness to all.

  *For more information, please visit
  FAQs of The 7 Seas for UNICEF

• Q: Are all items authentic on The 7 Seas online shop?

  A: We guarantee all items available through The 7 Seas online shop are
  100% authentic, and ensured by our team to have met the highest
  standards of craftsmanship and quality.

• Q: Is it secure to purchase through The 7 Seas online shop?

  A: Payments are made via a recognized secure gateway in compliance
  with industry security standards. The privacy and confidentiality of
  all client information are always kept secure and protected to ensure
  the most positive online shopping experience.

• Q: Are prices subject to change?

  A: Due to economic fluctuation out of our control, prices are subject
  to change, with or without notice.
  We will do our best to communicate transparency across the supply
  chain to ensure all of our clients are well informed.

• Q: What is after care service?

  After care service is our support for clients after sales purchase,
  which may include, but not limited to: repairs, product care support,
  returns and exchanges.

  For after care assistance, please contact us at:
  customerservice@the7seashonolulu.com

• Q: Does The 7 Seas have a physical retail location?

  A: We have a private showroom in Honolulu, HI for clients, by
  appointment only.

  If you would like to schedule an appointment, please contact:
  vip@the7seashonolulu.com

• Q: Where can I find more information about The 7 Seas?

  A: Please visit our About Us page to see who we are, what we do, and
  our vision to help make the world a better place.

• Q: How can I contact The 7 Seas?

  A: For information about orders, repairs, and after-service care
  please contact: customerservice@the7seashonolulu.com

  To speak to one of our client advisors, please contact:
  vip@the7seashonolulu.com

Returns & Exchanges

• Q: How can I make returns or exchanges?

  A: Products purchased through The 7 Seas online shop may be eligible
  for return or exchange if returned within 14 days from purchase date
  and meet the following requirements:

  Item must be in original condition
  Original (or gift) receipt included in return shipment
  All original tags are attached and intact

  To request a return or exchange, please contact us at:
  customerservice@the7seashonolulu.com

• Q: Can I get a refund?

  A: For all eligible returns or exchanges, only store credit will be
  applied.

• Q: If I make a gift purchase, will the gift recipient be able to return
  or exchange?

  A: Yes, every gifted purchase will include a gift receipt which the
  recipient may use to exchange for size, or return for store credit.

  Please visit our
  Returns And Exchanges for more
  information.

Shipping & Delivery

• Q: How much is shipping?

  A: Shipping cost will be calculated based on shipping address and
  shipping method provided, which may also include sales tax.

  For international orders, additional duties and fees will apply.

• Q: What shipping service is offered?

  A: DHL (Continental US) and DHL Express (International) are used as
  our primary delivery services.

• Q: How long will it take to receive my order?

  A: Estimated delivery time is calculated at checkout, and will be
  based on shipping address and shipping method provided.

  Please visit our
  Shipping & Delivery for more
  information.

• Q: Can I ship to an international location?

  A: Most products purchased through The 7 Seas online shop will be able
  to ship internationally, except for the following restrictions:

  Exotic leather and fur
  We do not deliver to APO, FPO, DPO or PO boxes

• Q: How can I track my order?

  A: To track your order, you will receive a confirmation email with
  your tracking # once your items have shipped. You will be able to
  click the link and track your package, as well as turn on delivery
  notifications on your phone.

  For further assistance and details with your shipment, please contact
  DHL directly at 1-800-DHL-4567

• Q: Is order pick up available in Honolulu, HI?

  A: Yes, if you are living or visiting the island of O’ahu and would
  like to schedule a pick up, please contact us at:
  shipping@the7seashonolulu.com

  Please visit
  Shipping Service for more
  information.

Orders & Payment

• Q: What payment methods are accepted?

  A: The following payment methods are accepted through The 7 Seas
  online shop:

  American Express
  Mastercard
  Visa
  Discover
  JCB
  Union Pay
  Apple Pay
  Wechat pay
  Alipay

  If you are having trouble with setting up your payment method, please
  contact us at customerservice@the7seashonolulu.com.

• Q: Will I be charged sales tax on my order?

  A: Sales tax will be automatically calculated during checkout once
  shipping address and shipping method is provided.

• Q: How can I get help with placing my order?

  A: Our client support service is available from Monday through Friday,
  10am – 5pm HST to help you with your order.

  For assistance with your order, please contact us at:
  customerservice@the7seashonolulu.com

• Q: Why was my order canceled?

  A: Your order may have been canceled due to the following reasons:

  Payment method declined
  Inaccurate shipping or billing address
  Technical Issue

  If you need assistance with your order, please contact us at:
  customerservice@the7seashonolulu.com

• Q: Can I send a gift order?

  A: Every product purchased through The 7 Seas online shop is wrapped
  with care by our team, and includes complimentary gift wrapping
  services.

  If you wish for a more personalized gift, please contact
  shipping@the7seashonolulu.com

  Can I send a personal message with a gift order?

  Yes, we offer personalized gifting options by request, to fit our
  clients’ needs.

  If you are interested in personalized gifting services, please contact
  us at: vip@the7seashonolulu.com

• Q: Does The 7 Seas offer personal shopping services?

  A: Yes, we offer personal shopping services for clients who would like
  assistance with their purchasing. Our client advisors are
  knowledgeable, professional, and would love to assist you through your
  entire shopping experience!

  To speak to one of our client advisors, please contact us at:
  vip@the7seashonolulu.com

Sustainability

• Q: How does The 7 Seas care for the environment?

  A: At The 7 Seas, we are committed to eliminate plastic use in any of
  our packaging, and have chosen to responsibly source paper and
  eco-friendly materials to promote environmental sustainability and
  longevity.
  We are proud to use 100% eco-friendly/recyclable packaging and
  materials for every order.

  As our responsibility to protect our planet, we also organize beach
  clean ups across the Hawaiian coastlines to fight against the
  pollution of our land and seas.

  For more information, please visit
  OUR PLANET